Shipping policy
Thank you for shopping with Alif Collection (“we,” “our,” or “us”). This Shipping Policy explains how we process, ship, and deliver orders placed on our website. By placing an order with us, you agree to the terms outlined below.
1. Order Processing
a. Orders are usually processed within 2–3 business days after payment confirmation.
b. Processing time may increase during sales, holidays, or peak seasons.
c. Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Coverage & Methods
a. We offer nationwide shipping across Pakistan.
b. Shipping methods and estimated delivery times are displayed at checkout.
c. Expedited shipping may be available depending on courier availability and additional charges.
3. Shipping Charges
a. Shipping charges (if applicable) are clearly shown at checkout before order confirmation.
b. Some promotional offers may include free shipping on selected products or order values.
c. Special locations or large/heavy items may include additional shipping costs.
4. International Shipping
a. International delivery may be available for selected destinations.
b. Shipping charges vary depending on destination, weight, and delivery method.
c. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
d. Delivery timelines for international orders may vary due to customs clearance procedures.
5. Order Tracking
a. Once your order is shipped, you will receive a confirmation via email or WhatsApp.
b. Tracking details will be provided to monitor your shipment.
c. Tracking information may take up to 24 hours to activate in the courier system.
6. Estimated Delivery Time
a. Standard delivery within Pakistan usually takes 3–7 business days.
b. Remote or rural areas may require additional delivery time.
c. Delivery time may be affected by weather conditions, courier delays, or public holidays.
d. While we work with reliable courier services, we are not responsible for delays caused by third-party logistics providers.
7. Shipping Address Responsibility
a. Customers must provide accurate and complete shipping details at checkout.
b. We are not responsible for delays or failed deliveries caused by incorrect information such as:
- Wrong or incomplete address
- Incorrect phone number
- Unreachable recipient
8. Undeliverable or Returned Shipments
a. If a shipment is returned due to incorrect address or failed delivery attempts:
- We will contact you for re-delivery arrangements
- Additional shipping charges may apply
b. If we cannot contact you within 7 days, the order may be canceled.
c. Returned orders may be subject to return handling deductions as per our Return & Refund Policy.
9. Damaged or Missing Orders
a. If your order arrives damaged or incomplete, please report it within 24 hours of delivery.
b. You may be required to provide:
- Clear images of the product
- Images of packaging
- Order details and invoice
c. After verification, we will offer a replacement, refund, or store credit where applicable.
10. Returns & Shipping Deductions
Returns are accepted within 30 days, subject to eligibility conditions outlined in our Return & Refund Policy.
A fixed return handling fee of PKR 750 (inclusive of applicable taxes) will be deducted from the refund amount.
The remaining balance will be refunded to the original payment method after deduction.
11. Policy Updates
Alif Collection reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated revision date.
Continued use of our website indicates acceptance of the updated policy.
12. Contact Us
If you have any questions regarding shipping or delivery, feel free to contact us: